RepairsUniverse Reviews

Across the web, there are many reviews for RepairsUniverse. As a leading supplier of replacement and repair parts for all major brands of smartphones and mobile phones, plus devices like iPod, Zune, Xbox, and iPad, our customer satisfaction is at the heart of our business, and we work very hard to make sure our customer service is the best it can be.

RepairsUniverse's near-perfect overall customer satisfaction ratings are something that we work very hard to maintain. We know that there are other places that customers can go to buy their replacement and repair parts, screens and accessories. But we have found that our customer satisfaction beats all of our competition for overall customer satisfaction.

RepairsUniverse's Reviews

As mentioned above, there are dozens and dozens of customer reviews for RepairsUniverse in many different review websites on the web. As you will see from browsing around RepairsUniverse reviews, the vast majority of our customers give us very positive reviews. Here are just a few:

I tried to repair my iPod before using parts from a different company but was unsuccessful as the company I purchased it from did not provide instructions and they would not offer any help after the purchase. I'd given up on repairing it until a friend recommended Repairs Universe.

Their customer support helped me both before the purchase and after. I can't thank them enough for helping me repair my iPod which I never thought would work again.

Thanks again guys, keep up the good work! - RepairsUniverse Review From SkyBlue2010

I purchased a replacement screen for a LG Ally. The product was shipped quickly and was exactly as advertised. I am completely satisfied with this merchant for this order.

Repairs Universe Review From Unnamed Yahoo Shopper

I ordered from the Repairs Universe a touch screen for my B.B. I've got the unit in GREECE with no delay or problems. I follow the video instructions from the Repairs Universe and I've already fixed my phone. I recommend this company to anyone. THANKS !!!!!! and CONGRATULATIONS

Review of RepairsUniverse.comby Photis from Greece

Very happy with the help and support provided by RU. I had never attempted a repair before but they spent time to help me order the correct part and showed me how to install it. from Wissy on ResellerRatings.com

You can also see that RepairsUniverse is very engaged with our customers and potential customers by helping answer their questions quickly and effectively.

A couple of places to check out discussions we have with all kinds of folks from around the U.S. and the world can be found on our Facebook page, and don't forget to 'Like' us while you're there.

Review Sites and Scams

One of the biggest headaches, and threats, to online businesses is the huge increase in the number of "review" sites that have popped over the years. Some of the sites are legit - like Yahoo and Amazon's. Many others though are not legit, so please keep that in mind when you are looking for information about any company - not just RepairsUniverse.

The customer who sees not-so-good or negative reviews on some relatively unknown website often has no way to know that they are not legit because the creators of these websites are very savvy, and will create "professional looking" sites, and even include some good reviews to look more genuine. And, in fact, some of these review sites actually include some legitimate good reviews from real customers. But, beware, many are not to be trusted.

Why Customers Come Back to RepairsUniverse

Our customers tell us that they come back to RepairsUniverse.com when they need a new iPod touch screen, iPhone extended battery, HTC or Android LCD display, or other replacement part, or accessory, because of our:

• - Low prices; special sales; direct savings; combined order discounts
• - Quality-tested, superior replacement and repair parts
• - Extensive inventories for hundreds of popular and hard-to-find screens, batteries and repair parts
• - Fast, priority shipping; guaranteed customer satisfaction; live customer support
• - including low prices, quality parts, extensive inventory and customer satisfaction guarantee, we are proud to say that many of our customers return to RepairsUniverse

Customer satisfaction is our highest priority, and if it wasn't, we wouldn't have survived in the competitive online supplier business. We make every effort to satisfy legitimate complaints from actual RepairsUniverse customers. Of course we cannot control shady business practices of a competitor who misrepresents themselves as a RepairsUniverse customer in order to log a complaint in an effort to damage our excellent reputation.

Plus, we also obviously cannot control the number of scam 'review' sites - or even those that are somewhat "legit" - that are popping up in the past few years. These sites have one business model: Make money from businesses who have a bad review and want a chance to rebut the complaint. If you'd like know more about this increasing trend that threatens good companies, please read more below.

Be Skeptical of Negative Reviews

There are various reasons to be skeptical of negative, or not-so-great, reviews of our business, and other businesses that have an otherwise good reputation. As mentioned above, an increasing dilemma for online businesses are review sites that contain some less than satisfactory reviews. The dilemma is not that businesses don't want to deal with bad reviews, but instead the fact that they have to pay a review site hundreds, even thousands, of dollars just to have the opportunity to answer a bad review.

In addition, most of the bad reviews are made by anonymous people who businesses cannot even verify are actually customers. A few times a year, again out of tens of thousands of orders, there will be a legitimate review from someone who was less than satisfied. In our case, we make every effort to resolve actual, legitimate complaints. Unfortunately, there is a very small percentage of people out there who will exaggerate or lie in their reviews in order to get things for free.

There are other cases when we know a not so satisfactory review on some review site is a complete fabrication because the review will make a claim that anyone who really was a customer could not have made just based on what they have written.

For example, a so-called customer saying that we told them to send a part back to the maker of their smartphone simply never happened, and never will. Such a claim defies logic as well. Sadly, we suspect some of these reviews are written by competitors in an obvious attempt to besmirch our reputation in hopes that it will mean more business for them. The more successful your business becomes, the more you become a target of competitors who employ nefarious, even malicious, tactics, usually out of desperation.

So, we ask that if you are considering becoming a customer of RepairsUniverse, but are worried about an allegedly bad review, keep in mind it could be fake, someone trying to get something for free (basically, cheating), a dirty deeds competitor, or one of the scam "review" websites (see below for a specific case).

Our customers are our business and we do everything we can to make sure every customer has a good experience from start to finish. Thankfully, the vast majority of our online reviews are positive.

RepairsUniverse Rip-Off Report

Some of you may have heard of the Rip-Off Report. It is in online "review" site that has a F rating with the Better Business Bureau and has been sued - and is being sued - by dozens of companies, many of which have accused its owner, Ed Magedson, of creating false complaints in an effort to charge those same businesses huge sums of money to have the so-called negative reviews contain a rebuttal. According to ReportsRipOff.com, Magedson has a lengthy criminal record, is currently in hiding and there is a $20,000 reward for information leading to his whereabouts.

Therefore, we want any of our customers - or potential customers - who may have seen our name connected to a "rip-off report" to know the truth. RepairsUniverse has an almost impeccable record of customer satisfaction. Out of thousands of orders over the past couple a years, there have been very few customers - or people who allege to be customers - who have logged non-ROR complaint on one of many 'review sites' on the web.

Magedson has also been accused of creating false reviews himself of small online businesses with the plan to offer them a rebuttal; and unfortunately, many of these companies have fallen for this scam, only to find out that doing so only gets them deeper into the ROR hell.

Unfortunately, we have also become a victim of Rip-Off Reports dubious business practices. We always work to resolve a customer complaint fair and square, and directly with the customer. However, in these ROR cases, people reporting to have been dissatisfied with our customer service, have gone to a website called Rip-Off Report. Yet we know from some of the things they write that it is impossible they actually ever made a purchase with RepairsUniverse.

The ROR website is a problem for online businesses for a number of reasons, not the least is its alarmist title. Another reason the ROR is an unfair system for businesses is evident in the fact that there is no information disclosed about the person making the complaint, thereby not allowing businesses a fair chance to answer the complaint, or to even have any communication with the supposed customer.

Let Us Help You Fix Your Phone or Device

Our commitment is to our customers. Any business that understands the fundamentals of business knows that customer satisfaction is the business. Companies that do not satisfy their customers will eventually fail and disappear. If you've read this whole page, and checked the links we provided, than you know by now that we take customer satisfaction, interaction and support very seriously.

Hopefully, you have found this article - admittedly long - useful and informative. If you have a broken phone, whether it's an iPhone or BlackBerry, or a HTC or LG, or if you have a damaged part, like a digitizer screen or LCD screen, on your iPod, Zune, X-Box, PSP, but you are not sure what you need to fix it, connect us at sales@repairsuniverse.com, via our Facebook page or Twitter, or through the Live Chat, and we'll help you find the part you need so that you can restore your device to working-like-new condition.

Plus, our instructions, help videos and pry tools will make it easier than you think to fix your phone or device yourself, and save you time, hassle and money. Most times, a damaged device does not mean you need to buy a new one. Contact us and find out for yourself about our excellent customer service.