When you use any Repairs Universe product or service, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If you create an account on RepairsUniverse.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may create/use a Repairs Universe account only with involvement of a parent or guardian. Repairs Universe reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
You may also create an account through Facebook's Facebook Connect service. (You must have an active Facebook account in order to access the Use through Facebook Connect), and you hereby represent and warrant that you have read and agreed to be bound by all applicable Facebook policies and will act in accordance with those policies, in addition to your obligations under this Agreement. If you access the Use through Facebook Connect, Repairs Universe may require that your Repairs Universe ID-Login be the same as your user name for Facebook. If you sign into Repairs Universe through Facebook Connect, you will provide your Facebook credentials to Repairs Universe, and you are consenting to have the information in that account transmitted into your Repairs Universe account, and you agree that you shall only use Facebook account owned by you, and not by any other person or entity.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site (collectively, the "Contents") are Repair Universe's intellectual property and protected by copyright, trademark trade dress and/or other intellectual property laws. The Contents are owned, controlled or licensed by Repairs Universe and its subsidiaries (collectively, "Repairs Universe."). The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Repairs Universe.
You may not download, copy, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the site, or any related software.
Only parts in new, unused condition may be returned to Repairs Universe. Make sure to inspect your parts carefully upon receipt. Please make sure you test the part by connecting it to your device before you remove the warrant sticker. Absolutely no returns will be accepted after 30 days of the original receipt date. Absolutely no returns will be accepted if the warranty sticker has been removed. All parts returned to Repairs Universe for a refund will be subject to a 15% restocking fee (15% or a $5 minimum). (NO EXCEPTIONS). All Toys will be charged a 50% restocking fee (NO EXCEPTIONS). You must contact Repairs Universe, by completing the Contact Us form or via email, to obtain a return authorization (RMA). A Return Authorization number does not imply that credit or an exchange will be issued. It is only an authorization to return a part to us for evaluation. Any part returned to Repairs Universe with out the proper authorization or paperwork will either incur a restocking fee of 25% ( 25% of the part or $5 minimum). We reserve the right to reject any return based on its condition or non-compliance with our return policy. Repairs Universe is not responsible for parts returned without an authorization form. Any part returned to Repairs Universe without the proper authorization and paperwork included will either incur an additional restocking fee or be returned to the sender at their own cost. All return requests are handled on a case-by-case basis.
Shipping and insurance costs associated with returns are firmly the responsibility of the sender. As the return shipper you are responsible for making sure that the return package arrives to us safely, and without damage. Repairs Universe does, however, share the shipping costs associated with a return for a replacement. The customer is responsible for the return shipping and insurance (WE DO NOT ACCEPT C.O.D.DELIVERIES), while Repairs Universe will handle the costs associated with shipping the replacement part(s). We cannot offer everyday low, competitive prices, and absorb the full cost of handling return shipments.
If you have placed an order and need to cancel it for any reason please contact us immediately by phone and email. Once an order is in shipped status it cannot be canceled. All cancellations will incur a 10% or $2.50, whichever is greater, cancellation fee. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to apply these changes free of charge after a certain point.
All parts purchased from Repairs Universe are made pursuant to a shipment contract. This means that the risk of loss and title for such parts pass to you upon our delivery to the courier.
Repairs Universe provides a 30 day limited exchange warranty on all parts it sells. Repairs Universe does not control the use of the parts it sells; therefore, there are no express warranties other then as stated for any particular part. We disclaim any implied warranties of merchantability or of fitness for any particular purpose. Since Repairs Universe cannot control the manner in which the parts it sells are used after their sale, we are not responsible for any consequential or incidental damages. The warranty provided does not apply to a part if damaged in any way by improper use, abuse, neglect, careless handling, or improper installation. The warranty is at Repairs Universe's sole discretion and only applies to exchanges for the same part. Part must be returned for the warranty to be applied. The warranty only applies to parts that the warranty sticker has not been removed.
We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Repairs Universe using this Site or otherwise (collectively, 'Comments') are not confidential and will become and remain Repairs Universe's property. The disclosure, submission or offer of any Comments will constitute an assignment to Repairs Universe of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.
RepairsUniverse.com is updated frequently to insure that you will view the latest products and pricing available. When placing an order you are agreeing to the listed price. No price adjustments can be made after an order is placed.
Repairs Universe attempts to be as accurate as possible and continually reviews RepairsUniverse.com for any mistakes or misrepresentations. However, Repairs Universe does not warrant that all product descriptions or other content is error-free. If a part offered by Repairs Universe is not as described, your sole remedy is to return it in unused condition.
Part availability on RepairsUniverse.com, while very accurate, is not assured. If parts are not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service at 1-866.925.2350 or by utilizing our Live Chat option via the link in the upper right-hand corner of our homepage. You will receive a shipping confirmation e-mail once your parts have shipped.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Repairs Universe's Repair Service Terms & Conditions
Repair Service Fulfillment:
Cases in which your order for repair service(s) cannot be processed or delayed include but are not limited to: further contact required from you the customer from our fraud prevention department, as well as further contact required when a device has been sent to our facility without proper included paper work filled out legibly and/or correctly.
Furthermore, we reserve the right to refuse services to anyone in the event the device is deemed beyond repairable condition upon initial diagnosis, the device received does not match the model specific repair service(s) purchased through our website, and/or payment for such services could not be fully captured.
Repair Service - Hours of Operation:
Our regular business hours are Monday through Friday, 9am to 5pm PST. In the event your device is derived to our facilities on a Saturday, Sunday or on a holiday our facilities are closed, services to your device will not start until the following business day.
Repair Service - In-Bound Shipping Liability Notice:
Terms Defined: The term “in-bound” is defined as the initial process of you, the customer, shipping your device to us to complete repair services
Repairs Universe is not liable for any loss or damages incurred during the in-bound shipment process of your device(s) from you the customer to us. Any damages or loss of your package incurred during the in-bound shipping process will be responsible by the shipping provider. All claims of damage or loss during in-bound shipping must be taken up with your chosen shipping provider. Repairs Universe strongly suggests that you obtain tracking information from the shipping service provider you choose to ship your device to us. We also STRONGLY suggest you obtain insurance on your package sent to us for service.
Repairs Universe may contact you if your package has been received damaged to the point of further unsuspected damage to your device. We may choose to provide pictures or video evidence of the damaged package and/or un-packing of the device to note further or suspected damage incurred during the in-bound shipment of your device to us.
Repairs Universe has the right to refuse repair services if further un-expected damage has occurred to the device during the in-bound shipment to us. We may also provide advice on how to take further action to resolve such issues incurred during the inbound shipment process of your device to us.
Repairs Universe kindly asks you to print and fill out our Repair Service Form and include it inside the package you choose to send your device to us for repair. If you do not include this form filled out inside your package we cannot guarantee that your repair can be expedited as quick as possible if further communication is required by you the customer.
Repair Service - Initial Inspection and Diagnosis of your device prior to Repair Service:
Repairs Universe will perform an initial inspection and diagnosis of your device prior to performing requested repair services to ensure the reparability of your device to working condition. We will take proper steps and procedures to document the received condition of the device and note any cosmetic or physical damage, imperfections, broken or missing components, and other issues with the device to ensure and thorough diagnosis prior to the repair. We will also use this documented information to protect our liability during the possession and services rendered to your device or property. In the event that the initial purchased repair services will not fix the intended issues or damaged part(s) we may then contact you to provide details of initial diagnosis to suggest additional parts or repair services required to fix your device to working condition.
If additional parts or services are required to repair your device to working condition we may then request payment authorization via telephone to cover additional charges necessary to complete the repair.
Repair Service - Water Damage:
If your device is received and upon initial diagnosis we determine the presence of water or moisture induce damage we may then contact you to inform you of the presence of such damage and determine the reparability of your device. We may also attempt to clean up the affected areas of your device using various methods administered by professionals to resolve any presence of water damage. We will not provide a warranty or guarantee on the repair service in the instance your device has suspected water damage.
Repair Service - Privacy and Security:
We may request any security codes or locking swipe patterns required to unlock your device to troubleshoot and record various issues during initial diagnosis and post repair inspection. If you choose not to provide such information required to unlock your device to complete a full diagnosis we may then note your decision and revoke coverage or liability on various components on your device including but not limited to buttons, cameras, keypads, keyboards, LCD screens, Touch Screen Digitizers, etc. We will never share or disclose any sensitive information collected during the process of your repair service order.
Repair Service - Sim-Cards, SD Cards & External Accessories:
In many cases if you have a screen protector or other protective film-like material on the outer surfaces of your device they may have to be removed to perform the necessary steps to install a new part to repair your device. Repairs Universe will not replace a removed screen protector unless otherwise purchased separately as an additional item/service.
Please remove any protective cases as well as your sim-card or any memory cards from your device prior to packing and shipping it to our facilities for repair. Repairs Universe is not liable to replace or protect any cases, sim cards, memory cards or other accessories included in your package with your device sent to us for repairs.
Repair Service - Pricing
Repairs Universe assigns prices to our repair services that include the cost of the part(s) and labor involved in the completion of the service. In the event during the initial diagnosis of your device we suggest additional parts or services to complete the repair, additional service charges may be requested. Labor charges / Service charges are estimated by length of time and level of difficulty involved in the completion of the repair.
Repair Service - Return Shipping:
During the checkout process you will have to choose a shipping method to complete your purchase. These pre-calculated shipping services are the options you choose to have your device shipped back to you upon completion of the repair. We offer FEDEX and USPS shipping for all of our repair services. Your package will be insured and tracking information will be provided via email.
If you choose a shipping service that does not require a signature for delivery you agree to take full responsibility for any packages that are left at your doorstep. When delivery confirmation from the selected shipping service has been verified no "lost" or "damage" package claims can be paid. If you choose a shipping method with a "signature required" you must be present at time of delivery and sign to receive your package.
Repairs Universe will take every precaution to ensure your device is delivered safely. Your device will always be shipped back in a box with protective packaging and a signature may be required.
Repair Service - Cosmetic Damage Caused from Repair Procedure - Disclosure
Due to the nature of most repair procedures, typically screen repairs - there is the possibility that certain tools may leave cosmetic imperfections on the exterior of your device. The Apple iPad for example, during the screen removal process it is common to leave minor cosmetic damage to the outer bezel due to the nature of the repair procedures. Our technicians will do their very best to limit the possibility of such damage while taking the necessary steps to complete the repair service. Repairs Universe is not liable to replace any part of your device that may have been cosmetically damaged due to the nature of the repair procedure.
Repair Service - Void of Warranty Disclosure
By preforming a repair on your device you understand that your factory warranty, service provider warranty and/or other extended warranties may be voided. Repairs Universe offers no guarantees that our repair process will preserve any such warranty conditions.
Repair Service - “Jail broken”, Unlocked, or Hacked Devices
In the event we receive your device and the factory software has been altered in any way we reserve the right to withhold any guarantee on our parts. If a problem may arise with the part installed in your device and our technicians suspect software related issues we may ask to perform a factory reset on your device either before sending your device back to you or you sending the device back to us for diagnosis.
Repair Service - Abandonment Policy
Repairs Universe cannot store a customer’s device or property for an extended period of time. There may be special circumstances when your device requires further contact from you the customer or additional payment may be required complete the repair process. If we have failed to establish contact you with your provided information after 3 or more attempts or additional payment for services rendered cannot be fulfilled, after 30 days your device will be disposed. Repairs Universe will not be responsible for any property or data on their device that has been abandoned after 30 days.
Repair Service - Quality of Parts
Unless otherwise described, Repairs Universe uses high quality after-market parts for most repairs. However we do carry OEM grade parts for a variety of devices, but unless otherwise described the parts used for repairs are after-market and of the highest quality available from our suppliers.
Repair Service - Color Conversions
If you opt for one of our color conversion services you understand that all color conversions are high quality after-market parts used to replace the original screen(s) on your device or other housing components. We will return original screens or other parts removed originally from the device if requested. Repairs Universe cannot guarantee the condition of your original parts as in many cases these parts can become damaged during the removal process.
Repair Service - Warranty and Returns
Repairs Universe offers a 60 day limited warranty on all of our repair services. Our warranty is effective on the date of delivery and offers coverage on the part(s) used for the repair as well as the quality of service rendered. In the event you have an issue with your device after a repair, please contact us immediately so we can take the proper steps to resolve the situation. All warranty claims are handled on a case-by-case basis and will require contact and participation from you the customer to provide all of the information necessary to process your claim. In some cases, you may need to send your device back to our facility for re-work and diagnosis. This warranty only provides coverage on the parts used for the repair and does not cover physical damages caused by mishandling such as impact damage or damage caused by the elements (i.e. water, fire, etc.) This warranty only offers the guarantee that our parts will function correctly and the quality of service will meet industry standards.
Site Policies, Modifications, and Severability
RepairsUniverse.com sources high quality repair and replacement parts for certain mobile products including, but not limited to, Apple, Samsung, LG, Moto, and HTC ("Products"). The parts that RepairsUniverse.com sources are tested for functionality, quality and compatibility with the Products, but parts are not always original Products or parts. RepairsUniverse.com may sell many variations of quality grades of parts including, but not limited to: Generic, OEM, semi-OEM, refurbished, aftermarket, and others that are in new, like new, or used condition
All Products and company names are trademarks of their respective holders and RepairsUniverse.com is a third-party provider of parts and is not affiliated with the Products. E.g. iPhone, Apple, iPad, iPod, Mac are registered trademarks of Apple, Inc., Samsung and Galaxy are registered trademarks of Samsung. We use these trademarks only to the extent necessary for our customers to identify whether certain repair or replacement parts are compatible with the products owned by our customers
Your acceptance of these terms
If you have any questions regarding this Agreement, you can contact us at:
3315 E. Russell Road
Las Vegas, NV 89120