At RepairsUniverse, customer satisfaction is at the core of everything we do. Our commitment to our customers over the years is reflected in thousands of customer reviews, the vast majority, approximately 96%, of which are positive, and four and five-star reviews on legitimate sites like Shopper Approved, Reseller Ratings, Amazon Reviews, Google Reviews, and Yahoo Reviews, among others.
On the respected consumer review website Shopper Approved, RepairsUniverse's Review rating is a five out of five stars based on more than 8,058 RepairsUniverse reviews from customers around the world.
We're working every day to make sure all of our customers are completely satisfied. We deeply appreciate every customer who takes the time to provide feedback, including the very small number who encountered some issue with their order. Our team is completely committed to endlessly pursuing an even better customer experience, from product descriptions and free repair guides to the lowest prices for high-quality parts to fast shipping. If you have a question about a replacement part, or an issue with an existing order, we are here to help via email, telephone and live support chats.
The following reviews are from actual RepairsUniverse customers and in most cases, include their full names and locations. These reviews reflect in the range of 95% to 97% of all RepairsUniverse customer reviews online.
"Without a doubt, the best prices available. And, quick great service. My [order] was at my house within a couple of days. Followed the online repair guide, I was able to repair my [cellphone] without any issue and it's now working like new again. I love it. Thank you RepairsUniverse." - David Clow, Altamonte, USA
"I received my new Samsung Galaxy S3 Screen Replacement - White from RepairsUniverse. I was concerned about getting it setup correctly so I used their Live Chat and they gave me the link of the instruction which is very clear and was able to assemble the phone quickly without any issue.charge. I would recommend this phone to anyone." Dustin Crowson, Phoenix, AZ
"I wanted to take this opportunity to give Repairs Universe a Review. I have been working as mobile tech specialist for a few years now and I've had done business with RepairsUniverse.com for a while. These guys have been my go-to source for repair guides and parts and have always had parts that I needed when no other supplier has them in stock or could get them. The customer service and technicians there have always been more than helpful whenever I've needed to change my order or get advice on a repair I've never done before.
Repairs Universe gets a 5-star rating from me! And I highly suggest anyone repairing their own phone or tablet to order their parts from these guys! Thanks Again Repairs Universe!" - OneStepShort, DroidForums.net
RepairsUniverse Customer Loyalty Shows In Other Ways
Since 2008, customers return to RepairsUniverse again and again to purchase parts and accessories, and to view, download or print written repair guides from our extensive library of PDF guides, as well as watch our step-by-step repair videos, as well as unboxing videos, tear down and take apart videos for new smartphone releases.
We also encourage our customers to write reviews about RepairsUniverse online, but not to do so to make a complaint in order that we can work directly with the customer to resolve whatever issue they are having. We are taking a number of steps to enhance and fine-tune the customer experience on the website itself and in our standard day-to-day operations. Read more about RepairsUniverse Reviews.